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Boost customer loyalty with a first-class post-purchase experience
Reduce WISMO tickets and provide the most personalized post-purchase experience with a proactive shipment tracking that builds customer loyalty.
THEY TRUST US
Elevate customer retention with tailored post-purchase experience
Our real-time shipment tracking technology allows you to anticipate your delivery issues and reduce your customer support workload. Delivering a customized and proactive post-purchase experience allows you to boost your customer satisfaction.
Tracking
You track all your shipments on a single interface and you automatically detect your delivery incidents.
Communication
Your customers are notified at each stage of the delivery and track their order on your branded tracking page, with an estimated delivery date.
Business Intelligence
You analyze the logistics performance of your carriers and you easily export your data to your systems.
CENTRALIZED TRACKING OF PARCELS
Track all your shipments in real time
- View your shipments on a single interface
- No longer log into the sites of each carrier
- Save time searching for information
PROACTIVE MANAGEMENT OF INCIDENTS
Automatically detect your delivery problems
- Anticipate incidents with automatic alerts
- Deal with your incidents before your customers contact you
- Easily identify your delayed orders
REAL-TIME SHIPPING NOTIFICATIONS
Inform your customers of the progress of their delivery
- Notify your customers in the event of a problem
- Reduce questions about order tracking by up to 80%
- Re-engage your customers with personalized content
UNIQUE AND BRANDED TRACKING PAGE
Make your customers independent in tracking their order
- Display the progress of delivery using a timeline
- Provide an expected delivery date for each order
- Generate additional sales thanks to marketing content
ADVANCED LOGISTICS ANALYTICS
Monitor the performance of your carriers
- Analyze your carriers' quality of service
- Compare the performance of your carriers
- Easily export your data to your systems
VARIOUS INTEGRATIONS
A technology that easily integrates with your systems
CARRIERS
Integration with over 500 carriers
- Benefit from an international network of carriers
- Connect your carriers in minutes
- Integrate additional carriers upon request
TECHNOLOGIES
Native integrations with many apps and technologies
- Connect your online store in just a few clicks
- Integrate Boxia with your own tools (support, marketing)
- Export your data using our API and webhooks
HIGH ADDED VALUE FOR YOUR ACTIVITY
An advanced platform designed to improve customer relations
Optimized customer support
Your automatic alerts allow you to quickly identify your delivery anomalies and deal with these problems before your customers even contact you!
Lower contact rate
The detection of delivery anomalies and proactive communication help you reduce by 80% delivery-related questions to your support (calls, emails, chat, etc.).
Advanced monitoring of operations
Monitoring your shipments allows you to analyze the performance and problems of your carriers: you thus identify areas with low quality of service.
Boosted customer satisfaction
Thanks to your notifications and your tracking page, you offer your customers a reassuring and branded delivery experience: you thus improve their purchasing experience!
Increased repeat purchase rate
With a 72% open rate, your shipping notifications allow you to promote your brand and your products, when your customers are most attentive!
Strengthened customer loyalty
Thanks to your delivery notifications, you stay in touch with your customers during delivery and you give them visibility on their order, from purchase to delivery!
DELIGHTED CUSTOMERS
Brands deliver the best post-purchase experience
Découvrez comment les équipes d'iDealwine offrent à leurs clients une expérience post-achat rassurante et proactive, et réduisent la charge de leur support client.
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Depending on your shipping volumes and the features you want, find out the plan that suits you best.
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Thanks to Boxia, brands gain visibility over their deliveries, improve customer loyalty and deliver the best post-purchase experience.