Gorgias – Boxia Integration

Gorgias + Boxia

Thanks to a more efficient management of tickets, our integration with Gorgias allows you to improve productivity and quality in your customer relations.

  • Package tracking integrated with Gorgias tickets
  • Automatic incident alerts
  • Real-time data update
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Native integration

Your data is automatically synchronized between Prestashop and Boxia.

Boosted customer satisfaction

You offer a proactive, reassuring and branded post-purchase experience to your customers.

Optimized customer support

You reduce up to 80% of requests to your support (calls, emails, chat, etc.).

Track your deliveries directly in Gorgias

Your order tracking information is directly accessible next to your Gorgias tickets.

"Thanks to Boxia, we now have control over the delivery experience of our customers and can easily identify any incidents. We’ve also noticed a significant decrease in the amount of inbound calls to our customer support. Boxia makes our life easier!"

Harold Perez - Head of Digital and Ecommerce at Valege

Be faster when replying to your customers

You respond more quickly to your customers when they ask you questions about their delivery.

Resolve issues before being contacted by your customers

Thanks to your automatic alerts, you are notified in Gorgias as soon as one of your orders encounters an incident.

Ready to deliver an amazing post-purchase experience?

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