Customer Success Stories
Brands across multiple sectors trust us
Boxia helps brands gain visibility on their shipments and deliver the best post-purchase experience to their customers.
NIKE
Increased customer satisfaction thanks to proactive post-purchase experience
CAUDALIE
Strengthened customer relationship during delivery with interactive tracking pages
IKEA
Proactive and customized order tracking to reduce inbound customer calls
“The feedback from our customers is great: they love it, and our brand image is more professional. Our notifications and our customized tracking pages allow us to maintain a close relationship with our customers: they are satisfied, and they buy more, more often.”
Patricia Moy - Ecommerce Director at Caudalie
GUY DEMARLE
Decrease in customer enquiries about delivery tracking
COLONEL
Decrease in calls and emails to customer support during delivery
SAVE THE DECO
Increased NPS thanks to proactive management of delivery incidents
"Boxia allows us to reassure our customers and reduce calls to our customer support: today, Boxia saves us between 4 and 6 hours per week. Our advanced analytics allow us to easily monitor the performance of our carriers, especially in terms of lead times."
Clemence Yon - Chief Operating Officer at Colonel
SVR
Additional visits to the website thanks to traffic generated during delivery
VALEGE
Proactive post-purchase communication to build customer loyalty
IDEALWINE
Drop in order returns thanks to personalized communication
"Thanks to Boxia, we now have control over the delivery experience of our customers and can easily identify any incidents. We’ve also noticed a significant decrease in the amount of inbound calls to our customer support. Boxia makes our life easier!"
Harold Perez - Head of Digital & Ecommerce at Valege Lingerie